Infinity BPO is an innovative programme designed to equip young people with the skills needed to thrive in the Business Process Outsourcing (BPO) industry and connect them to real employment opportunities. By targeting one of the fastest-growing sectors in the global economy, Infinity BPO directly addresses the pressing challenge of youth unemployment in Uganda.

Why BPO?

The BPO industry includes services such as customer care, data entry, transcription, digital marketing, IT support, and virtual assistance. With the rise of remote work and digital outsourcing, BPO presents a unique opportunity for Ugandan youth to access global jobs without leaving their communities.

What We Do

1. Skills Training for BPO Jobs
   • Training in communication, typing, computer literacy, and customer support.
   • Specialized modules in data processing, transcription, virtual assistance, and back-office support.
   • Exposure to international standards and work ethics in the BPO sector.
2. Job Linkage and Placement
   • Partnerships with local and international outsourcing companies to connect graduates to jobs.
   • Support in CV writing, online profile development, and interview preparation.
   • Guidance in setting up as freelancers on global gig platforms.
3. Youth Empowerment Through Digital Work
   • Infinity BPO transforms young people from job seekers into digital professionals.
   • Trainees can earn income from home or co-working spaces, reducing urban migration.
   • Special focus on equipping refugee youth and women with equal opportunities.

Impact

Infinity BPO is:

• Creating a new generation of digitally skilled Ugandan youth.
• Providing sustainable employment pathways in the global outsourcing market.
• Reducing youth unemployment and dependency by connecting skills directly to jobs.
• Building Uganda’s reputation as an emerging hub for BPO and digital outsourcing.

Vision

To establish Uganda as a competitive destination for BPO services by empowering young people with the right skills, tools, and connections to work and earn in the global digital economy.